Vijay: Please download and install the HP ProtectTools Security Manager using below weblink and try to configured your finger on the Notebook and check the issue. digitalpersona still can't detect a sensor Vijay: To isolate the issue please download and install the Validity Fingerprint Sensor Driver using below weblink and check the issue. Here are key excerpts from my chat session with Vijay: I then took the drastic step of asking for assistance, using HP's Active Chat facility. To start with, I had been unable to get the finger print reader working on my 64-bit version of Windows 7, despite numerous forum searches, downloads from the HP website and driver/software installation (Validity Sensor driver, plus either Verisoft Access Manager or Digital Persona).
It was during an attempt to install the Verisoft fingerprint software that I realised that the OS was 32-bit, which then prompted a full reinstallation. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.The fingerprint scanner - a Validity Sensor VFS451 - was not available as a login method on the initial computer configuration.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.
Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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